Customer Service Representative - State Farm Agent Team Member
Full Time • Drexel Hill - PA
Responsive recruiter
Benefits:
- Competitive salary
- Flexible schedule
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 1990 after working in the insurance industry on the financial side, bringing a strong understanding of long-term planning and customer needs into agency ownership. Today, our team includes four members, and we’ve built a warm, friendly, and very casual office environment where relationships truly matter. I’m a proud mom of three daughters and a grandmother to five grandbabies, and that family-first mindset carries into how we care for our customers and support one another.
We offer team lunches, health benefits, flexibility, and reimbursement for licensing costs. Our team takes great pride in knowing our clients well and providing thoughtful, personalized service. We’re looking for someone who wants a long-term home, is motivated by growth and opportunity, and values being part of an agency where people genuinely care — both about their clients and each other.
ROLE DESCRIPTION:
I opened my agency in 1990 after working in the insurance industry on the financial side, bringing a strong understanding of long-term planning and customer needs into agency ownership. Today, our team includes four members, and we’ve built a warm, friendly, and very casual office environment where relationships truly matter. I’m a proud mom of three daughters and a grandmother to five grandbabies, and that family-first mindset carries into how we care for our customers and support one another.
We offer team lunches, health benefits, flexibility, and reimbursement for licensing costs. Our team takes great pride in knowing our clients well and providing thoughtful, personalized service. We’re looking for someone who wants a long-term home, is motivated by growth and opportunity, and values being part of an agency where people genuinely care — both about their clients and each other.
ROLE DESCRIPTION:
As a Customer Service Representative for the Ellen Taub State Farm Agency , you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $45,000.00 - $60,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Drexel Hill, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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